Working in Hospitality Industry


For questions 1-8, read the text below and think of the word which fits each gap. Use only one word in each gap.

Whatever you do in tourism, you are likely to have a (1) ... of contact (2) ... other people. This can be both enjoyable (3) ... difficult. You will soon find (4) ... how often people behave unlike their usual selves while on holiday, or trying to arrange a holiday. (5) ... they stay in their own country or go abroad, they want to get away from it all, they (6) ... paying hard-earned money to relax from work, and they want value (7) ... money. 

They will also be in unfamiliar surroundings and unsure of themselves. When things go well their happiness is infectious - it is very rewarding helping (8) ... and contributing to the enjoyment of their holiday. When things go badly, clients blame the hotel staff or tour operator's representative, even if it isn't their fault. You've just got to keep calm and keep smiling when people are shouting at you.


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